More Hasler Hassles - And Still No Dealer Support

It’s not quite bait and switch, but it’s close. When I switched from a Pitney Bowes meter to a Hasler one, the salesperson - Lena Krones of ITS Mailing Services - trumpeted the lower cost, about $6.00 or $7.00 per month. So I swithced. Little did I realize that I would have the problems chronicled in my post last December. But the story gets better.

Postal rates are going up. I received a letter from Hasler inviting me to order what I needed to prepare for the new rates. Lo and behold, the cost of this software update is $85.00, or more than I saved per month when I switched meters. Pitney Bowes isn’t cheap, but the company never charged for rate increase updates; all I did was download some free software updates.

Of course, I called Lena when I discovered this. She was in a meeting (she has implored me to call her whenever I had a problem or question, but she hasn’t returned my call- or she hasn’t left any messages for me at my office. So I called Hasler. They of course said they hadn’t received my emailed complaint in December but offered to provide this software update for free. But future ones would cost ????. In other words, I’m off the hook until the next rate increase.

At least with Pitney Bowes, I paid a lot upfront. I’d rather do things that way than find out later that I will be nickeled and dimed to death. My contract with Hasler is up for renewal in September. I’m going to fax this post to Lena so that they know I won’t be renewing. I’d much prefer know what I’m getting into up front, rather than being surprised.

This entry was posted on April 5, 2008 at 7:51 am and is filed under A Little Ranting, Random Thoghts. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response or trackback from your own site.

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