Random Thoghts

Windows 7 – Part II – The Good & Atrocious of Customer Service – Dell

Upgrading to Windows 7 can be an adventure if any of your hardware or software has any incompatibility. It’s worse, however, if you order a new computer and it arrives unbeknownst to you with a bad/corrupted installation of Windows 7. Mine did. Windows 7¬†Ultimate began as Windows 7 “the pits.”

So what did I do? I trudged ahead, using repairs, trying to make things work.… Read the rest

Legal Tech Thoughts

Today, my associate, Molly Barker Gilligan, Esquire, and I made our annual pilgrimage to Legal Tech, the mammoth legal technology trade show in New York. What a difference year makes.

Crowds – last year they were relatively sparse, today the aisles were filled with people.

Liveliness – last year the attendees seemed quiet and reluctant to engage the vendors, today, was the opposite.… Read the rest

Ahh, the No Asshole Rule

A few years ago, I reviewed a book, The No Asshole Rule, for The Philadelphia Lawyer, the Philadelphia Bar Association magazine. Written by Robert Sutton, a Professor of Management Science and Engineering at Stanford University, the premise of the book is that no business should hire, tolerate or perpetuate the employment of “certified assholes,” people who are assholes all the time.… Read the rest

PC Magazine – RIP

It was with sadness that I read the latest issue of PC Magazine. One of the oldest technology magazine, PC Mag had been reinventing itself for some time. From now on, the magazine announced, it will only be available online/electronically, with no more printed issues.

Surprisingly, despite my love of “less paper,” I will miss the paper magazine, and am not an afficianado of electronic-only publications.… Read the rest

A Funny Website – With Funny Tech Jokes, Too

My son is scouting for engineering schools, and came across www.engineeringedu.com. He also discovered its jokes page. Apropos my earlier blog today, the site (http://www.engineeringedu.com/jokes.html) features, among others, this little ditty:

New Lyrics to Beatles Song – “Yesterday”

All those backups seemed a waste of pay.
Now my database has gone away.
Oh I believe in yesterday.… Read the rest

Never Train on Live Data (The Data You Actually Use)!

I always say, “Never train on live data” because if something happens, it’s a “problem,” to say the least. Today I failed to abide by my own words. Guess what, something happened. The database with 98,542 records shrunk a bit — to 6 records. So did my stomach.

Having never seen this before, I called Tech Support. The rep hadn’t seen it either.… Read the rest

Travel Tips — And My Kindle

I recently traveled to Los Angeles to give my presentation, “How to Do 90 Minutes of Work in 60,” in conjunction with the meeting of the National Association of Bar Executives and the American Bar Association Midyear Meeting. The presentation went well, but I learned some lessons on my way to LA. Among them: Bring a paper clip and a book.… Read the rest

People – Follow Your Gut

My father was a gentle man who understood people. He had an ability to immediately sense who was good, who was trouble, and who to “be careful” with. And he always encouraged me to follow my instincts. He was right, and I only wish I had followed his advice a little more closely recently. I’ve instead learned two lessons, both people- and business-related.… Read the rest

Backup – Yes I’m Beating That Same Drum!

Remember, it’s not if, but when in terms of hard drive crashes. My new Dell computer is an ideal example – new, high tech, etc. And the hard drive died in less than 2 months. Dell immediately shipped a replacement. Fortunately, I use Retrospect for daily complete backups. Once the replacement hard drive was in place, I merely re-installed Retrospect and restored my entire system.… Read the rest

Internet Access – Don’t Take it for Granted

The Internet is there, like the air we breathe, right? Wrong. Stuff happens. And then you wait, and twiddle.

This week I learned that lesson. My Internet connection began to slow down, and get slower and slower. So I called Comcast, which is reputed to have excellent customer service for its business customers. They checked my connection, and found nothing wrong.… Read the rest