Dan Siegel

April Windows Update – Helpful – But Save Your Word Normal.dot File

Microsoft released its April update for Windows 10, and it fixes a lot of bugs, 113 of them to be exact – some of which are important. For more information, click here to visit the ZDNet story about the update. Back Up Your Word Normal.dot File Before Doing the Update Although we have been unable to confirm this with Microsoft, our office has experienced problems with the update – one in particular: our Microsoft Word normal.dot file became corrupted. After installing the update, two users rebooted and discovered the Word had opened multiple times and that it wouldn’t close without overwriting the normal.dot file. That file contains all of your […]

Competence – A crucial requirement for lawyers during, and after, the pandemic

It is incompetent for a lawyer to believe, let alone say or write that “It is illegal [for a lawyer] to text or email anything of substance.” The statement is also completely wrong, legally and ethically. Yet one lawyer, an ethics “maven” no loss, who writes a column for a major local legal newspaper, actually wrote those completely inaccurate words as part of his lament that – because of COVID-19 – he can no longer work in the same type of law office common in 1973, when he received his law license, you know, when Richard Nixon was President. The Rules of Ethics require lawyers to provide “competent” representation, which […]

Survey Finds Lawyer Satisfaction With Remote Work – Not Necessarily What We Hear

A National Survey on the New Normal of Working Remotely A study by the Red Bee Group found that lawyers working remotely were somewhat or very satisfied with the systems in place to allow them to work remotely. That’s not what we are hearing at Integrated Technology Services, LLC, where we hear that many solo and small firm attorneys weren’t ready for the dramatic upheaval caused by the COVID-19 pandemic and its forced closure of firms. In particular, lawyers are recognizing that they needed more training to setup and use technology at home. A lawyer contacted us today because he didn’t understand how to use videoconferencing software he had purchased, […]

Working Remotely – You NEED Adobe Acrobat DC

In our office, we use four software tools more than any others: Microsoft Outlook, Legal Files case management software, Microsoft Word and Adobe Acrobat DC. In addition, at Integrated Technology Services, LLC, Pam Myers and Dan Siegel sell, support and train users of these and numerous other software products, including the entire Microsoft Office 365 suite of products. These products are even more essential now that we, like everyone else, must work remotely for an indefinite period of time. Pam and Dan also wrote the book, The Ultimate Guide to Adobe Acrobat DC, which has received exceptional reviews. For a Limited Time, Adobe is offering a free trial of Adobe Acrobat […]

Did You Know You May Already Have Video Chat? Our Clients Know!

One of the things Pamela A. Myers, Christa Frank High and Dan Siegel (at Integrated Technology Services LLC) repeatedly explain to clients is that the software they already own can usually meet their needs – because the products have many more features than they realize. A great example is Microsoft 365 Office, which has many apps and features users don’t know exist. For example, if you have Office 365, you have Teams, known for its Chat feature. But Teams also has video chat. Here are Microsoft’s instructions for setting up a group video chat: Start a call from a chat in Teams You can make one-on-one or group calls with anyone […]

Our Clients Were Prepared for COVID-19 (Well, the remote access part of it)

Not the pandemic itself, of course. None of us is prepared for a pandemic. But our clients at Integrated Technology Services, LLC all knew that to prepare for a catastrophe, they needed to transform their offices into a paperless environment. And we tell clients of our law firm, the Law Offices of Daniel J. Siegel, LLC, that we have cutting edge technology, which will allow us to operate remotely even when the Governor has ordered us to close our physical office. So did the thousands of attorneys who have listened to our webinars, attended our CLE programs or read one of the many articles (and a couple of the books […]

PDF Hell – Where Users Discover That a PDF Is Not Just a Picture

PDF users beware: If you don’t know how to redact, or how redaction and PDF editing work, you may have problems. Today’s Philadelphia Inquirer has an article that highlights how easy it to “edit” PDFs. The article spotlights how documents containing Pennsylvania State Senate expense records appear to have “changed” over time. For those who don’t understand PDFs, it may be confounding. On the other hand, if you have been trained how to use Adobe Acrobat software by Pam Myers and Dan Siegel of Integrated Technology Services, LLC, then you know how easy it is. The example shown was likely “created” in one of two ways. The “author” could have […]

Jargon-Free Software Training for Lawyers & Paralegals – By Lawyers & Paralegals

Software trainers may know about the products they support, but they may not know what you do. Legal software is the perfect example. Trainers often know their products, but couldn’t explain the difference between a pleading, discovery, or a contract, let alone the nuances that are so critical to successful lawyering. We do, we are practicing lawyers and practicing paralegals, who not only speak the language of law, we use it every day. What we don’t use is techno-geek-babble and other terms that trainers often use to show off their product knowledge, while also displaying a disconnect between what they train and their clients. At Integrated Technology Services, LLC, we […]

Attorney/Legal Technologist Dan Siegel Named Technical Editor of New LISI Newsletter

Havertown Attorney & Legal Technology Dan Siegel has agreed to serve as Technical Editor and contributor to Leimberg Services’ newest newsletter, focusing on Practice Management. Dan is a practicing attorney, who also operated Integrated Technology Services, LLC, which provides workflow solutions for law firms and small businesses. Dan is the author of a number of best-selling books (The Ultimate Guide to LexisNexis Case Map, Checklists for Lawyers) and through ITS regularly consults with law firms about ways they can leverage technology to improve their practices. Dan also is a nationally recognized speaker and delivers 30+ CLE presentations a year. Leimberg Information Services, Inc. (LISI) provides Estate Planning, Employee Benefits and […]

No wonder people hate computers – and dread tech support

People know that I love technology, and use it every chance I get, but sometimes I run into circumstances when something happens and I understand the frustration. That happened to me recently. Oh, and by the way, I later learned that the problem that the support line couldn’t fix was really my fault because I should have known what the company’s trained (?) support people didn’t seem to know. Here’s the scoop. We upgraded our office’s online/cloud backup, using Carbonite, the same product we used successfully for years. This upgrade, we were told, would be easy and seamless. Unfortunately not. And complaints received a consistent response of dead air. First, […]

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