Customer Service

April Windows Update – Helpful – But Save Your Word Normal.dot File

Microsoft released its April update for Windows 10, and it fixes a lot of bugs, 113 of them to be exact – some of which are important. For more information, click here to visit the ZDNet story about the update. Back Up Your Word Normal.dot File Before Doing the Update Although we have been unable to confirm this with Microsoft, our office has experienced problems with the update – one in particular: our Microsoft Word normal.dot file became corrupted. After installing the update, two users rebooted and discovered the Word had opened multiple times and that it wouldn’t close without overwriting the normal.dot file. That file contains all of your […]

Survey Finds Lawyer Satisfaction With Remote Work – Not Necessarily What We Hear

A National Survey on the New Normal of Working Remotely A study by the Red Bee Group found that lawyers working remotely were somewhat or very satisfied with the systems in place to allow them to work remotely. That’s not what we are hearing at Integrated Technology Services, LLC, where we hear that many solo and small firm attorneys weren’t ready for the dramatic upheaval caused by the COVID-19 pandemic and its forced closure of firms. In particular, lawyers are recognizing that they needed more training to setup and use technology at home. A lawyer contacted us today because he didn’t understand how to use videoconferencing software he had purchased, […]

Social Media Matters! And thank you to SEPTA!

Just this morning, I was speaking with an attorney whose firm consults with us about technology. He insisted that social media really wasn’t relevant and that people really don’t pay attention to it. No matter what I said, he simply was in denial mode. Sorry, but social media matters, and law firms and all businesses need to be aware of its impact and the need to actively use sites like Facebook, Twitter and LinkedIn. Fast forward to lunchtime. We were on our way to a meeting at the Philadelphia Bar Association. As usual, we boarded a Market-Frankford El train at the Milbourne station. The heat hit us like we were […]

Windows 7 – Part II – The Good & Atrocious of Customer Service – Dell

Upgrading to Windows 7 can be an adventure if any of your hardware or software has any incompatibility. It’s worse, however, if you order a new computer and it arrives unbeknownst to you with a bad/corrupted installation of Windows 7. Mine did. Windows 7¬†Ultimate began as Windows 7 “the pits.” So what did I do? I trudged ahead, using repairs, trying to make things work. Nothing helped. Programs didn’t work, and I was at wits end. Yes, I called Dell, and the first tech I spoke to¬†didn’t know anything – and thus began my trek with Dell that has proven unequivocally that the only person in America who works for […]

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